Returns & Exchanges

Returns & Exchanges

All products purchased on the Zimi Shop are supplied by Zimi Innovations Pty Ltd and are covered under the warranty set out in the Terms & Conditions of Sale

Before making a claim

Please ensure the product is indeed faulty, try fixing the problem by visiting the  page and following the troubleshooting steps.

Next Steps

If the issue can't be fixed, please email or call 1300 MYZIMI (1300 699464). If not resolved, you will be issued a RMA number to return the item for repair or replacement.

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